Privacy policy

Last updated: April 19th 2026

This Privacy Policy explains how Silvie Health collects, uses, shares, and protects personal data when you visit silvie.health, place an order, contact us, subscribe to our communications, or otherwise interact with us.

Silvie Health is a trade name of TRSD Group BV, a private limited company incorporated in the Netherlands.

Company details
TRSD Group BV
Overtoom 188-3
1054 HR Amsterdam
The Netherlands
KVK number: 98975552
RSIN: 868728664
VAT number: NL868728664B01
Email: info@silvie.health

For the purposes of the General Data Protection Regulation, TRSD Group BV is the controller of the personal data described in this Privacy Policy, unless stated otherwise.

1. Scope of this Privacy Policy

This Privacy Policy applies to personal data we process in connection with:

our website, silvie.health;
orders and customer accounts;
customer service and support;
email, SMS, or other marketing communications;
product reviews, surveys, quizzes, waitlists, and forms;
advertising, analytics, and website performance tools;
our social media and other online channels.

This Privacy Policy does not apply to websites, apps, or services operated by third parties, even if they are linked from our website. Those third parties are responsible for their own privacy practices.

2. Personal data we collect

We may collect the following categories of personal data.

2.1 Contact and identity data

This may include your name, email address, phone number, billing address, shipping address, country, language preference, and account details.

2.2 Order and transaction data

This may include products ordered, order number, payment status, delivery method, shipping information, returns, refunds, customer service history, and purchase preferences.

We do not store your full payment card details. Payments are processed by third-party payment providers.

2.3 Account data

If you create an account, we may process your login details, order history, saved addresses, subscription preferences, and account settings.

2.4 Communications data

If you contact us, we may process the content of your message and related information, including emails, support requests, complaints, feedback, reviews, survey responses, and other communications.

2.5 Marketing and preference data

This may include your newsletter subscription status, marketing consent, product interests, communication preferences, campaign interactions, discount-code usage, and whether you opened or clicked our emails.

2.6 Website, device, and analytics data

When you use our website, we may process technical data such as IP address, browser type, device type, operating system, referring URLs, pages viewed, time spent on pages, click behaviour, approximate location, cookie identifiers, and similar online identifiers.

2.7 Health-related or sensitive information

We do not require you to provide medical or health information to purchase our products.

However, because our products relate to nutrition, wellbeing, and healthy routines, you may choose to share health-related information with us, for example through a quiz, customer service request, review, survey, email, or other form.

This may include information about your health goals, dietary preferences, symptoms, medical conditions, medication, allergies, physical activity, age-related concerns, or lifestyle.

Please do not provide health-related information unless it is necessary for your request. If you voluntarily provide health-related information, we will process it only for the purpose for which you provided it and, where required by law, based on your explicit consent.

3. How we collect personal data

We collect personal data in the following ways:

directly from you, for example when you place an order, create an account, contact us, complete a form, subscribe to marketing, or leave a review;
automatically when you use our website, through cookies, pixels, tags, server logs, and similar technologies;
from service providers, such as payment providers, shipping providers, ecommerce platforms, analytics providers, marketing platforms, and fraud-prevention providers;
from advertising partners and social media platforms, where permitted by law and your privacy settings;
from public sources, where relevant and lawful.

4. Why we use personal data and our legal bases

We process personal data only when we have a legal basis to do so. Depending on the context, we rely on the following legal bases.

Purpose	Examples of data used	Legal basis
Process and deliver orders	Contact details, order details, delivery address, payment status	Performance of a contract
Manage returns, refunds, complaints, and customer service	Order details, communications, photos, support history	Performance of a contract; legitimate interests
Create and manage customer accounts	Account details, login details, order history	Performance of a contract
Process payments and prevent fraud	Order data, payment status, device data, fraud signals	Performance of a contract; legitimate interests; legal obligation
Send order confirmations and service messages	Email address, order status, delivery updates	Performance of a contract
Send marketing communications	Email address, preferences, purchase history, campaign engagement	Consent; or legitimate interests where legally permitted for existing customers
Personalize website content and product recommendations	Browsing behaviour, purchase history, preferences	Consent where required; legitimate interests where permitted
Run analytics and improve our website	Website usage data, device data, analytics identifiers	Consent where required; legitimate interests where permitted
Run advertising and retargeting	Cookie IDs, browsing behaviour, campaign data	Consent where required
Manage reviews, surveys, quizzes, and feedback	Review content, survey responses, quiz answers	Consent; legitimate interests; explicit consent where required for health-related data
Comply with accounting, tax, legal, and regulatory obligations	Order records, invoices, payment records, correspondence	Legal obligation
Protect our rights and business	Order data, communications, technical logs	Legitimate interests; legal obligation

Where we rely on legitimate interests, we only do so where our interests are not overridden by your rights and freedoms.

Where we rely on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect processing that took place before consent was withdrawn.

5. Marketing communications

If you subscribe to our newsletter, join a waitlist, request updates, or otherwise consent to marketing, we may send you emails about our products, content, offers, launches, and related topics.

If you buy a product from us, we may send you marketing about similar products or services where permitted by law, unless you opt out.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at info@silvie.health.

We will still send you non-marketing messages where necessary, such as order confirmations, delivery updates, account notices, return updates, subscription notices, and important service messages.

6. Cookies and similar technologies

We use cookies, pixels, tags, local storage, and similar technologies to operate our website, remember preferences, understand website performance, improve our services, and, where you consent, personalize advertising and measure marketing campaigns.

Cookies may be placed by us or by third parties, such as ecommerce, analytics, advertising, payment, and social media providers.

We use the following general categories of cookies:

Cookie category	Purpose
Strictly necessary cookies	Required for the website to work, including checkout, cart, security, payment, and account functions
Preference cookies	Remember choices such as country, language, currency, or cookie settings
Analytics cookies	Help us understand how visitors use the website and improve performance
Marketing cookies	Help us measure campaigns, personalize ads, and show relevant content on other platforms

Where required by law, we will ask for your consent before placing non-essential cookies or similar technologies on your device.

You can manage your cookie preferences through our cookie banner or cookie settings, where available. You can also control cookies through your browser settings.

If you reject certain cookies, parts of the website may not work as intended, and some content or features may be less personalized.

7. Advertising and analytics

We may use advertising and analytics tools to understand website performance, measure campaigns, and show relevant ads.

These tools may include services provided by platforms such as Shopify, Google, Meta, TikTok, Pinterest, email marketing providers, affiliate tools, and other advertising or analytics partners.

Where required, these tools will only be used for analytics, advertising, retargeting, or personalization after you have given consent.

Advertising partners may process personal data according to their own privacy policies. They may combine data collected through our website with data they collect elsewhere, subject to your choices and applicable law.

You can adjust your cookie choices through our cookie settings where available. You may also be able to adjust advertising preferences directly through the relevant platform.

8. Shopify

Our online store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to sell our products and services to you.

Shopify processes personal data on our behalf where it provides store, checkout, hosting, order management, analytics, and related ecommerce services.

In some cases, Shopify may also act as an independent controller for certain processing activities, for example where required for security, fraud prevention, compliance, or platform improvement.

Your data may be stored and processed through Shopify’s systems and service providers in countries outside your country of residence. Where required, appropriate safeguards are used for international transfers.

9. Who we share personal data with

We may share personal data with the following categories of recipients where necessary and lawful:

ecommerce platform providers, including Shopify;
payment providers and fraud-prevention providers;
shipping, fulfilment, warehouse, and logistics partners;
email, SMS, CRM, and customer support providers;
analytics, cookie, and website-performance providers;
advertising and social media platforms, where permitted and subject to your consent where required;
review, survey, quiz, and loyalty providers;
IT, hosting, security, and cloud-service providers;
professional advisers, such as accountants, lawyers, tax advisers, and auditors;
banks, payment institutions, insurers, and debt-collection providers where relevant;
public authorities, regulators, courts, customs authorities, tax authorities, or law enforcement where required by law or necessary to protect our rights.

We do not sell your personal data in the ordinary sense of exchanging it directly for money.

Some privacy laws define “sale” or “sharing” broadly to include certain advertising or tracking activities. Where those laws apply, you may have additional choices, such as opting out of targeted advertising or data sharing.

10. International transfers

We are based in the Netherlands, but some of our service providers may process personal data in other countries, including countries outside the European Economic Area.

Where personal data is transferred outside the European Economic Area, we will rely on appropriate safeguards where required by law. These may include adequacy decisions, Standard Contractual Clauses, transfer impact assessments, or other legally recognized transfer mechanisms.

11. How long we keep personal data

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

As a general guide:

Data category	Typical retention period
Order, invoice, and accounting records	Usually 7 years, to comply with Dutch tax and accounting obligations
Customer account data	As long as the account remains active, and for a reasonable period afterwards
Customer service communications	Usually up to 5 years after the last interaction, unless needed longer for legal reasons
Marketing consent records	As long as you remain subscribed and for a reasonable period afterwards to prove consent or opt-out
Email marketing engagement data	Usually up to 2 years after your last interaction, unless you remain actively subscribed
Cookie and analytics data	According to the cookie duration and provider settings shown in our cookie tool where available
Legal claims and dispute records	As long as necessary for the relevant limitation period or legal process

We may anonymize data so it can no longer identify you. Anonymized data may be kept for analytics, reporting, and business improvement.

12. Security

We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, secure hosting, encryption where appropriate, staff access restrictions, vendor due diligence, and monitoring for security risks.

No website, system, or transmission method is completely secure. You are responsible for keeping your account login details confidential and for using secure devices and networks.

13. Your rights

Depending on your location and applicable law, you may have the right to:

access the personal data we hold about you;
request correction of inaccurate or incomplete data;
request deletion of your data;
request restriction of processing;
object to processing based on legitimate interests;
object to direct marketing;
withdraw consent at any time;
request data portability;
lodge a complaint with a data protection authority.

To exercise your rights, contact us at info@silvie.health.

We may need to verify your identity before responding. We will respond within the time required by applicable law.

Your rights may be limited in some cases, for example where we need to keep data to comply with legal obligations, complete a transaction, resolve a dispute, prevent fraud, or establish, exercise, or defend legal claims.

14. Complaints

If you have concerns about how we process your personal data, please contact us first at info@silvie.health so we can try to resolve the issue.

You also have the right to lodge a complaint with a data protection authority.

In the Netherlands, the competent authority is:

Autoriteit Persoonsgegevens
Website: autoriteitpersoonsgegevens.nl

If you live in another EU or EEA country, you may also contact your local data protection authority.

15. Children

Our website and products are not directed at children.

We do not knowingly collect personal data from children under 16 without appropriate parental or guardian consent.

If you believe that a child has provided us with personal data, please contact us at info@silvie.health so we can take appropriate action.

16. Health and nutrition disclaimer

Any health, nutrition, ingredient, or lifestyle information provided through our website, emails, quizzes, product pages, blog, social media, or customer communications is for general informational purposes only.

It is not medical advice and should not be used as a substitute for advice from a doctor, pharmacist, dietitian, or other qualified healthcare professional.

If you voluntarily share health-related information with us, we will use it only to respond to your request, provide the service you requested, improve your experience where lawful, or comply with applicable obligations.

17. Automated decision-making

We do not use personal data to make decisions based solely on automated processing that produce legal effects concerning you or similarly significantly affect you.

We may use limited automation to support fraud prevention, website personalization, product recommendations, marketing segmentation, or customer-service workflows. These processes do not replace human review where this is legally required.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, technologies, or data-processing practices.

The latest version will always be available on our website. If we make material changes, we may notify you by email or through a notice on our website where appropriate.

19. Contact

For questions about this Privacy Policy or your personal data, please contact:

TRSD Group BV / Silvie Health
Overtoom 188-3
1054 HR Amsterdam
The Netherlands
KVK number: 98975552
RSIN: 868728664
VAT number: NL868728664B01
Email: info@silvie.health